Privacy Policy

Data controller:
Multicentive
Abel Tasmanlaan 5
3603 GC Maarssen
Netherlands
Email: info@multicentive.com

Scope:
This Privacy Policy applies to the websites doctorsbagshop.com, dokterstassen.nl, arzttascheshop.de and all other webshops operated by Multicentive.

Principles:
The protection of your personal data is very important to us. We only process your data within the framework of statutory provisions (GDPR, Dutch data protection law).

What data do we process?
For orders as registered customer:

Company name (if applicable)
First and last name
Address details
Telephone number
Email address
Payment details
Order information
Correspondence

For guest orders:

Billing and delivery address
Payment information
Order data

For website visits only:
We do not process any personal data when you merely visit our website without ordering.

Purpose of data processing:
We process your data exclusively for contract fulfilment (order processing, delivery, customer service) and to comply with legal obligations.

Special categories of data:
We do not process special categories of personal data (e.g. health data, religious beliefs).

Storage period:
Guest orders: maximum 12 months after purchase
Registered customers: until account deletion
Legal retention periods: according to commercial and tax law (usually 7-10 years)

Disclosure to third parties:
We only disclose your data to third parties if this is necessary for contract fulfilment:

Shipping service providers (for delivery)
Payment service providers (Mollie – for payment processing)

We have concluded data processing agreements with all service providers.

Cookies:
We only use technically necessary cookies required for the operation of the website (e.g. shopping cart function). We do not use analytics or tracking cookies.

Data security:
All data transfers are SSL encrypted (recognizable by “https://” and the padlock symbol). Payments via iDEAL and credit card are processed via the secure servers of our payment service provider Mollie.

Your rights:
You have the following rights regarding your data:

Access to stored data
Rectification of incorrect data
Erasure of your data
Restriction of processing
Data portability
Objection to processing

To exercise your rights:
After login, you can make changes in your customer account. For further enquiries, contact us at info@multicentive.com

Please attach a copy of your ID (with photo, MRZ zone, ID number and date of birth blacked out to protect your data). We will respond within 14 working days.

Right to lodge a complaint:
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your data violates data protection law.

Supervisory authority in the Netherlands:
Autoriteit Persoonsgegevens
https://autoriteitpersoonsgegevens.nl

For other countries:
Contact your local data protection authority

Contact for data protection queries:
For questions about data protection or suspected data misuse, contact us at:
info@multicentive.com